Website: the-magic.love
Last updated: 1 June 2026
1. The provider of the digital content and digital services offered on the website the-magic.love is:
The Magic Love
Email: [email protected]
2. Additional company information:
3. The provider is referred to below as the "Provider", "we" or "The Magic Love". Customers are referred to below as the "Customer", "Consumer", "User" or "you".
4. Legally binding notices, withdrawals/cancellations, complaints and support requests may be sent by email to [email protected].
1. These Terms apply to all contracts between the Provider and consumers relating to digital content, digital products, digital services, personalised content, spiritual-esoteric content, AI-generated content and other services made available online at the-magic.love.
2. A consumer is any natural person who concludes a legal transaction for purposes that are predominantly outside that person's trade, business or independent professional activity.
3. These Terms are intended for B2C consumer orders. Separate B2B terms may apply to business customers. If a business customer orders as a business, this must be clearly disclosed during the ordering process or at the latest before the contract is concluded.
4. Any deviating terms of the Customer apply only if the Provider has expressly agreed to them in writing.
5. Mandatory statutory consumer rights are not restricted by these Terms. If any provision of these Terms is incompatible with mandatory consumer law, the statutory provisions prevail.
1. Digital content means data produced and supplied in digital form, in particular e-books, PDF files, texts, rituals, sayings, affirmations, readings, meditation texts, instructions, audio files, graphics or comparable content.
2. Digital services means services that enable the Customer to create, process, store, use or access digital content, or that enable digital interaction with data provided by the Customer.
3. Esoteric content means content based on symbolic, spiritual, astrological, magical, ritual, cultural, mythological or inspirational ideas. Such content is not scientifically proven and does not constitute medical, psychological, legal, tax, financial or therapeutic advice.
4. AI-generated content means content that is created, supported, edited, sorted, classified or delivered in whole or in part by automated systems, artificial intelligence, language models, image models, automations, prompt templates, personalisation logic or comparable technical systems.
5. Personalised content means digital content that is created or adapted on the basis of voluntary information provided by the Customer, such as name, first name, zodiac sign, date of birth, relationship status, desired topic, free-text entries or other information provided by the Customer.
6. Tracking means the technical collection, storage, analysis or allocation of usage, device, session, interaction, marketing, purchase, download, support or AI usage data, to the extent technically implemented and legally permitted.
1. Through the-magic.love, the Provider offers in particular digital content and digital services in the fields of esotericism, love, spirituality, inspiration, self-reflection, symbolic rituals and astrologically or spiritually inspired entertainment.
2. The subject matter of the contract may include in particular:
3. The specific characteristics, scope, format, price, delivery method, any personalisation, duration of use and technical requirements are set out in the respective product description, the ordering process and the order confirmation.
4. As a rule, no physical goods are delivered unless this is expressly stated otherwise in the relevant product description.
5. The Provider owes the provision of the purchased digital content or the booked digital service. The Provider does not owe any particular spiritual, emotional, health-related, romantic, professional, financial or other real-world outcome.
1. All content on the-magic.love is intended solely for entertainment, inspiration, spiritual self-reflection, symbolic accompaniment and personal engagement.
2. The content is based on spiritual, esoteric, astrological, cultural, symbolic or fictional traditions and ideas. It has not been scientifically proven and is not presented as an objectively effective method.
3. In particular, no assurance or guarantee is given that:
4. Terms such as "magic", "spell", "ritual", "energy", "manifestation", "zodiac sign", "fortune telling", "protection", "bring love back" or comparable wording are to be understood as symbolic, cultural, esoteric or advertising language, and not as a guarantee of an actual effect.
5. The Customer understands and accepts that the use of the content does not create real-world control over other persons, their will, emotions, decisions or behaviour.
1. The Provider's content does not replace medical treatment, medical diagnosis, psychological counselling, psychotherapy, psychiatric treatment, crisis intervention, legal advice, tax advice, financial advice or other professional advice.
2. The Provider does not make diagnoses, give therapy recommendations or promise healing, relief or treatment of physical or mental complaints.
3. In the event of health-related, psychological, suicidal, trauma-related, addiction-related, violence-related or otherwise acutely distressing situations, qualified professional help, an emergency service, a doctor, a psychotherapist, a crisis service or another appropriate body must be contacted immediately.
4. Content about love, separation, attachment, letting go or emotional topics is to be understood exclusively as symbolic reflection and entertainment content.
5. The Provider does not ask Customers to refrain from or replace medical treatment, therapy, medication, legal steps or professional help.
1. The Customer acknowledges that the offered content may be created in whole or in part by artificial intelligence, automated systems, templates, algorithmic personalisation or human editorial processing of AI outputs.
2. AI-generated content may, despite technical and editorial quality controls, be incomplete, general, repetitive, inaccurate, symbolic, fictional, random, stylised or not individually applicable.
3. AI-generated content is not owed as objective truth, a prediction, diagnosis, professional advice or an actually effective recommendation for action.
4. To the extent required by applicable law, AI-generated or AI-manipulated content will be clearly, comprehensibly and appropriately identified as such. This may occur on the website, in the product description, in the customer area, in the order confirmation, in the document itself or in another appropriate manner.
5. The Provider may use AI systems in particular for:
6. The Customer is responsible for not entering confidential, third-party, unlawful, insulting, intimate or sensitive data into free-text fields if such data is not required for the creation of the product.
7. A fully human-only creation is owed only if this is expressly promised in the relevant product description.
1. The offer is directed at consumers who are at least 18 years old. Minors may order only with the consent of their legal representative if the Provider permits orders by minors in an individual case.
2. The Customer undertakes not to use the content to threaten, harass, stalk, manipulate, monitor, pressure or interfere with the rights of third parties.
3. The Customer must not use content for unlawful, discriminatory, violence-glorifying, hateful, fraudulent, sexually exploitative, health-endangering or otherwise prohibited purposes.
4. The Provider may reject orders or suspend services if there are specific indications of misuse, legal violations, fraud, harassment, security risks or unlawful content.
1. Before the order is placed, the Customer is shown in the online shop the essential characteristics of the digital content or services, the total price, any taxes, payment methods, delivery or provision terms, contract durations, technical requirements, compatibility, interoperability and relevant restrictions, to the extent material for the respective product.
2. Product images, sample texts, previews, testimonials and marketing presentations are for illustration purposes. The specific product description at the time of the order is decisive.
3. Digital content may in particular require the following technical requirements:
4. The Provider endeavours to provide clear and accurate product descriptions. Errors, typographical mistakes and technical display errors are reserved to the extent legally permitted.
1. The presentation of products on the website does not yet constitute a legally binding offer by the Provider, but an invitation to the Customer to place an order.
2. The Customer may select products, place them in the shopping cart and enter their data at checkout. Before submitting the order, the Customer may review and correct their details or cancel the ordering process.
3. By clicking the correspondingly labelled button, for example "order with obligation to pay", "buy now", "place paid order" or an equivalent unambiguous wording, the Customer submits a binding offer to conclude a contract.
4. The contract is concluded when the Provider accepts the order. Acceptance may occur in particular by:
5. The Provider may reject orders, in particular in the event of payment problems, suspected misuse, incorrect information, technical errors, breach of these Terms or legal reasons.
6. The contract is concluded in English, unless another contract language is expressly specified in the ordering process.
1. The Customer may identify and correct input errors before submitting the order using the correction functions provided at checkout.
2. The applicable Terms are made available to the Customer before the order is submitted and may be saved or printed.
3. After conclusion of the contract, the Provider stores the contract text to the technically required and legally permitted extent. A right to permanent online access to all contract texts exists only to the extent required by law or expressly promised.
4. The Customer generally receives the essential contractual information by email or through the customer area.
5. The Provider recommends that the Customer independently save the order confirmation, invoice, Terms, withdrawal/cancellation instructions and digital content.
1. All prices are stated in the currency shown at checkout and, for consumers, include statutory value-added tax where VAT is chargeable, unless stated otherwise.
2. Because the services are generally provided digitally, no shipping costs for physical goods are charged unless expressly stated otherwise in the respective product description or at checkout.
3. The total price is clearly shown to the Customer before the order is submitted.
4. Payment is made using the payment methods offered in the online shop. The Provider may exclude individual payment methods if this is objectively justified and legally permitted.
5. The purchase price is due when the contract is concluded, unless a different due date is expressly stated during the ordering process.
6. In the event of default in payment, the statutory provisions apply. Reminder fees or chargeback fees are charged to consumers only in the legally permitted amount and only if they have actually arisen, are necessary and are attributable to the Customer.
7. Invoices and payment receipts may be provided electronically.
1. The Provider may use external payment service providers for payment processing, such as credit card providers, payment platforms, instant payment services, wallet providers or comparable service providers.
2. The contractual terms and privacy terms of the respective payment service provider may additionally apply to the use of individual payment methods.
3. As a rule, the Provider does not store complete credit card data if payment processing is carried out through external payment service providers.
4. Payment service providers may carry out their own security, fraud, risk and compliance checks. Details are set out in the information provided by the respective payment service provider and in the privacy policy.
1. Digital content is provided electronically after conclusion of the contract and successful payment, unless a different time is specified in the product description.
2. Provision may occur in particular by:
3. Personalised content may require a reasonable processing time. Stated processing times are binding only if they are expressly described as binding.
4. The Customer is obliged to provide a reachable email address, check the spam folder and ensure that emails from the Provider can be received.
5. In the event of technical problems with download, access or provision, the Customer should contact [email protected] promptly.
6. The Provider may refuse or suspend provision for as long as payment has not been successfully completed, has been reversed or is disputed, to the extent legally permitted.
1. If a customer account is required for certain services, the Customer must keep their access details confidential and protect them against access by third parties.
2. The Customer is obliged to inform the Provider without undue delay if there is any suspicion that access details have been misused.
3. The Provider endeavours to ensure the website and digital access are as uninterrupted as possible. Availability at all times without interruption is not guaranteed unless expressly promised.
4. Temporary restrictions may arise in particular due to maintenance, security measures, technical faults, third-party outages, network problems or force majeure.
5. Digital content already downloaded should be backed up independently by the Customer. Statutory warranty rights remain unaffected.
1. Upon full payment, the Customer receives a simple, non-exclusive, non-transferable right to use the acquired digital content privately within the legally permitted scope.
2. The right of use is generally unlimited in time unless otherwise stated in the product description or the content is provided only as time-limited access.
3. The Customer may read, save, print and use the digital content for their own private purposes and within a personal context.
4. Without the Provider's express consent, the Customer is not permitted to:
5. Legally permitted uses, in particular mandatory copyright exceptions and limitations, remain unaffected.
6. Exclusive use or a transfer of rights is granted only if expressly agreed in writing.
1. All digital content, texts, rituals, sayings, readings, graphics, audio, product names, trademarks, designs, layouts, structures and other Provider content are protected by copyright, trademark law or other rights to the extent such protection exists.
2. The Customer does not receive any ownership rights, trademark rights, source codes, raw data, prompts, system instructions, AI models, templates, production files or other internal working materials of the Provider.
3. The Provider may use content, templates, text modules, styles, rituals, structures and general ideas multiple times unless exclusivity has been promised to the Customer.
4. Personalised content may show similarities to other content due to identical topics, identical inputs, similar templates or AI-assisted creation. Uniqueness or exclusivity is owed only if expressly promised.
1. For personalised digital content, the Customer is responsible for the accuracy, completeness and lawfulness of their information.
2. The Customer must not provide information about third parties that is unlawful, confidential, insulting, harassing, intimate, health-related or otherwise sensitive unless there is a legal basis and authorisation to disclose it.
3. The Customer should not enter health data, data concerning sex life or sexual orientation, political opinions, religious or philosophical beliefs, biometric data, criminal-law information or other particularly sensitive data about themselves or third parties unless this is necessary for the purpose.
4. The Provider may reject, shorten, neutralise, anonymise or not process Customer inputs if they breach these Terms, legal provisions, third-party rights, security rules or content policies.
5. The Customer grants the Provider the rights required for contract performance to process, store, transmit and pass on the information provided by the Customer to AI or technical systems and to create the ordered digital content from it, to the extent legally permitted and necessary for the service.
1. Consumers generally have the right, in distance contracts, to withdraw from or cancel the contract within fourteen (14) days without giving any reason.
2. The withdrawal/cancellation period is fourteen (14) days from the day the contract is concluded, where the contract concerns digital content not supplied on a tangible medium or digital services.
3. To exercise the right of withdrawal/cancellation, the Customer must inform the Provider by means of a clear statement of the decision to withdraw from or cancel the contract. The statement may be sent in particular by email to:
4. The Customer may use the model withdrawal/cancellation form attached at the end of these Terms. Use of the form is not required.
5. To meet the deadline, it is sufficient for the Customer to send the communication concerning the exercise of the right of withdrawal/cancellation before the withdrawal/cancellation period has expired.
1. If the Customer validly withdraws from or cancels the contract, the Provider will reimburse all payments received from the Customer without undue delay and at the latest within fourteen (14) days from the day on which the Provider receives the notice of withdrawal/cancellation.
2. For the reimbursement, the Provider will use the same means of payment that the Customer used for the original transaction unless expressly agreed otherwise.
3. The Customer will not be charged any fees for the reimbursement.
4. If the Customer has already received, downloaded, saved or used digital content and the right of withdrawal/cancellation still exists, the Customer must stop using the content after withdrawal/cancellation and delete digital copies to the extent this may be lawfully required.
5. The Customer's statutory rights remain unaffected.
1. For digital content that is not supplied on a tangible medium, the right of withdrawal/cancellation may expire before the end of the fourteen-day period if the statutory requirements are met.
2. For paid digital content, the right of withdrawal/cancellation expires in particular if:
3. The Provider may provide a separate checkbox or equivalent declaration at checkout, for example:
"I expressly agree that The Magic Love may begin providing the digital content before the end of the withdrawal/cancellation period. I acknowledge that I may lose my right of withdrawal/cancellation when contract performance begins."
4. For digital services, the right of withdrawal/cancellation may expire under the statutory provisions if the service has been fully performed and the Customer previously expressly requested that performance begin before the end of the withdrawal/cancellation period and acknowledged the loss of the right of withdrawal/cancellation.
5. Without effective consent and confirmation by the Customer, the statutory right of withdrawal/cancellation remains in place in accordance with the statutory provisions.
1. The statutory warranty rights for consumers apply.
2. The Provider warrants that the supplied digital content and digital services conform to the contractual description and do not have legally relevant defects.
3. The warranty relates to contractually compliant provision, technical usability, description, functionality, compatibility and interoperability to the extent agreed or required by law.
4. No defect exists merely because digital content does not achieve a spiritual, romantic, emotional, health-related, financial or other real-world effect hoped for by the Customer, unless such an effect was expressly and lawfully promised as a contractual characteristic.
5. Mandatory consumer rights, in particular rights to bring the digital content or service into conformity, price reduction, termination of the contract or damages under the statutory provisions, remain unaffected.
6. The Customer should report technical defects, access problems or faulty files to [email protected] as promptly as possible so that the Provider can remedy the issue. This does not create any statutory duty to give immediate notice of defects where such a duty does not apply to consumers.
1. The Provider supplies updates to digital content only to the extent required by law, expressly agreed or necessary to maintain contractual conformity.
2. Content may be updated editorially, technically or visually. This does not create a claim to specific new content, functions or extensions unless these are expressly owed.
3. The Customer is responsible for observing communicated updates, new download links or technical notices to the extent this is reasonable and necessary.
1. In the event of questions, technical problems, complaints, access problems or notices of defects, the Customer may contact the Provider at:
2. The Provider will process enquiries within a reasonable time. A specific response time is owed only if expressly promised.
3. In the event of technical problems, the Customer should provide the following information where possible:
1. The Provider gives no success guarantee for digital content, rituals, sayings, affirmations, readings, prayers, meditations, astrological content or other esoteric content.
2. In particular, the Provider does not guarantee:
3. Customer experiences, reviews, case studies, sample texts or marketing statements are individual, subjective or illustrative presentations and are not a guarantee of identical or similar results.
4. The Customer makes all decisions independently and remains responsible for their conduct toward themselves and third parties.
1. Content relating to love, relationships, the return of a partner, attachment, separation, jealousy, longing or contact must not be used to harass, control, manipulate, threaten or pursue third parties against their will.
2. The Provider does not ask anyone to disregard contact bans, court orders, other persons' boundaries, data protection rights, personality rights or criminal-law provisions.
3. If a Customer feels acutely at risk due to separation, rejection, loss, heartbreak or other emotional stress, the Customer should seek qualified help.
4. The Provider may reject the creation or provision of content if Customer inputs indicate stalking, harassment, threats, abuse, coercion, violence, self-endangerment, endangerment of others or legal violations.
1. Reviews, testimonials or references displayed on the website reflect subjective impressions of individual customers, provided they are genuine and have not been identified as examples or fictional presentations.
2. Testimonials are not a guarantee of specific results and do not replace an objective product description.
3. The Provider may moderate customer reviews if they contain unlawful content, personal data of third parties, insults, spam, advertising, health promises, false factual statements or other inadmissible content.
4. Separate rules on the authenticity and presentation of reviews may be specified in the relevant review function or on the website.
1. The Provider's liability is governed by the statutory provisions.
2. The Provider is liable without limitation for damage resulting from injury to life, body or health, for intent and gross negligence, and in all cases in which limitation of liability is legally inadmissible.
3. For slight negligence, the Provider is liable in accordance with the statutory provisions. Mandatory consumer rights remain unaffected.
4. The Provider is not liable for the Customer's symbolic, esoteric, spiritual, astrological or magical expectations being fulfilled unless such success is part of the contract.
5. The Provider is not liable for decisions, actions or omissions of the Customer taken on the basis of the content, except to the extent the Provider is responsible under statutory provisions.
6. The Provider is not liable for disruptions outside its area of responsibility, such as failures of internet connections, end devices, payment service providers, email providers, hosting providers or other third-party providers, to the extent legally permitted.
7. Statutory warranty rights remain unaffected by this liability clause.
1. The Provider processes personal data in accordance with the General Data Protection Regulation (GDPR), the Data Protection Act, telecommunications law and other applicable data protection provisions.
2. Details on the processing of personal data, purposes, legal bases, storage periods, recipients, third-country transfers, data subject rights and contact options are set out in the separate privacy policy on the website.
3. These Terms do not replace a privacy policy or a cookie/consent banner. In particular, non-essential tracking, marketing pixels, analytics cookies, retargeting, fingerprinting, session replay or comparable technologies may require separate consent.
4. The Provider processes personal data in particular where this is necessary for:
5. The Customer should not enter unnecessary sensitive data into free-text fields. If the Customer voluntarily provides sensitive information, its processing may become technically necessary to perform the requested service or process the request.
1. As part of the website, checkout process, payment processing, customer area, email communication, digital product provision and AI-assisted product creation, the Provider may collect technical and usage-related data to the extent this is technically implemented and legally permitted.
2. Technically necessary data may in particular be collected for:
3. With corresponding consent or another permissible legal basis, the following events and characteristics may additionally be tracked in particular:
4. Marketing and analytics tracking, retargeting, conversion pixels, social media pixels, fingerprinting, non-essential cookies, local storage technologies and comparable methods are used only where valid consent exists or another legal basis is permissible in the individual case.
5. The Customer may withdraw or adjust consents given in accordance with the consent settings provided. The lawfulness of processing carried out before withdrawal remains unaffected.
6. Payment, password and particularly sensitive fields should not be recorded in plain text by session replay, heatmap or analytics tools. The Provider must provide corresponding technical safeguards to the extent such tools are used.
7. The specific tools, providers, cookies, storage periods, data categories and recipients used must be disclosed in the privacy policy and cookie/consent banner.
1. For AI-assisted products, the following data may be processed or logged, to the extent technically implemented and legally permitted:
2. The Provider may use external AI, hosting, automation, analytics or infrastructure service providers. Such providers are used in accordance with the privacy policy and applicable data protection requirements.
3. Customer inputs may be transmitted to AI systems to create the ordered content. The Provider should not transmit unnecessary sensitive data to AI systems and may shorten, anonymise or neutralise inputs to the extent possible for the service.
4. Customer data is used to train the Provider's own or third-party AI models only to the extent this is disclosed in the privacy policy and a permissible legal basis exists.
5. Automated decisions with legal effect or similarly significant adverse effect on the Customer do not take place unless expressly described in the privacy policy and legally permitted.
1. Newsletters, promotional emails or other direct marketing are sent only where consent exists or a statutory permission applies.
2. The Customer may unsubscribe from newsletters and promotional emails at any time using the unsubscribe link or by sending a message to [email protected].
3. Email tracking, such as open rates, clicks, delivery status, unsubscribes or campaign allocation, may be used to the extent legally permitted and disclosed in the privacy policy.
4. Contract-related emails, such as order confirmations, invoices, download links, security notices or support responses, may be sent independently of newsletter consent to the extent necessary for contract performance or legal obligations.
1. The Provider may use technical measures to protect the website, payments, customer accounts, downloads, AI systems and digital content against misuse, fraud, spam, attacks, automated scraping, unauthorised disclosure or legal violations.
2. These measures may include in particular security logs, rate limits, captchas, access controls, fraud checks, payment checks, download limits, IP blocks or comparable protection measures.
3. The Provider may temporarily block access to the customer account, digital content or certain functions if there are specific indications of misuse, security risks, default in payment, unauthorised sharing or legal violations.
4. The Customer's statutory claims remain unaffected. The Provider will appropriately take the Customer's legitimate interests into account.
1. Vouchers, discount codes, promotional prices or special offers apply only under the conditions stated in each case.
2. Cash payment, retroactive credit or combination of several discount promotions is possible only if expressly stated.
3. The Provider may end or change promotions to the extent this affects future orders and does not impair contracts already concluded.
4. The Customer's statutory rights remain unaffected.
1. Subscriptions, memberships or recurring services exist only if they are expressly identified as such during the ordering process.
2. Term, price, billing interval, cancellation options and automatic renewals are set out in the respective product description and at checkout.
3. If no subscription service is identified, the transaction is a one-time purchase.
4. For subscriptions, the statutory information, cancellation and consumer rights additionally apply. The Provider must clearly indicate recurring payments during the ordering process.
1. For an order, the version of the Terms validly incorporated at the time of the order applies.
2. The Provider may change these Terms for future orders.
3. For contracts already concluded, changes apply only if this is legally permissible, a contractual basis exists or the Customer validly agrees to the change.
4. Mandatory consumer rights remain unaffected.
1. The Customer agrees that contract-related communication may take place electronically, in particular by email, customer area, download area or website notice, to the extent legally permitted.
2. The Customer is obliged to use a current email address and to notify changes to the extent relevant for ongoing contractual relationships.
3. Mandatory statutory form requirements remain unaffected.
1. Austrian law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
2. For consumers whose habitual residence is in another country, mandatory consumer protection provisions of that country remain unaffected if such provisions cannot be excluded under the applicable conflict-of-law rules.
3. This choice of law therefore does not result in the consumer being deprived of mandatory rights of the consumer's country of habitual residence.
1. For disputes arising from or in connection with these Terms and the contracts concluded under them, the court with subject-matter jurisdiction in Vienna, Austria, has jurisdiction to the extent such a jurisdiction agreement is legally permissible in relation to consumers.
2. In relation to consumers, this place of jurisdiction does not apply to the extent mandatory statutory consumer jurisdictions, protective provisions or international jurisdiction rules conflict with it.
3. The Customer may also bring claims before the legally competent courts where the Customer has a mandatory right to do so.
4. Claims by the Provider against consumers will be brought only before a court that has jurisdiction under the respectively mandatory applicable statutory provisions.
5. This clause is not intended to prevent any consumer from using the places of jurisdiction available to the consumer by law.
1. The Provider endeavours to resolve disputes with Customers amicably. Customers may send complaints to [email protected].
2. The Provider is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board unless mandatory law or an individual case requires otherwise.
3. The former European Online Dispute Resolution platform is not specified as a complaint channel because it has been discontinued.
4. Mandatory information duties or rights of the consumer remain unaffected.
1. If any individual provision of these Terms is or becomes invalid, unenforceable or incomplete in whole or in part, the validity of the remaining provisions remains unaffected.
2. The statutory provisions apply in place of the invalid or unenforceable provision.
3. These Terms do not restrict mandatory consumer rights.
4. Headings are for convenience only and do not affect interpretation.
5. In case of doubt, a provision must be interpreted in a way that is compatible with mandatory consumer law.
If you wish to withdraw from or cancel the contract, you may complete this form and send it to us. Use of this form is not required.